While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. Items not clean enough to work on will be returned to you. Our policy requires that all items accepted for inspection be received in laundered condition. Please make sure the item(s) is clean and dry.Print this email including the RA# and include a copy in the box. We will review your claim and if it is a warranty-eligible request we will email you a return authorization number (RA#).All NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer. We believe our products should provide you the greatest comfort and protection in the elements, and we proudly stand behind this promise. We obsess over every design decision and each material we choose, and work tirelessly to ensure the highest level of workmanship. We strive to design and build the best outdoor equipment on the planet. EVERY SINGLE NEMO PRODUCT IS BACKED BY A LIFETIME WARRANTY.
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